{"id":1518,"date":"2021-03-23T15:12:10","date_gmt":"2021-03-23T14:12:10","guid":{"rendered":"http:\/\/176.32.230.11\/waterfrontbaltimore.com\/?page_id=1518"},"modified":"2021-03-26T13:06:59","modified_gmt":"2021-03-26T12:06:59","slug":"front-office-supervisor","status":"publish","type":"page","link":"http:\/\/176.32.230.11\/waterfrontbaltimore.com\/front-office-supervisor\/","title":{"rendered":"Front Office Supervisor"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\"  style='background-color: #ffffff;background-image: url(\"http:\/\/176.32.230.11\/waterfrontbaltimore.com\/wp-content\/uploads\/2020\/06\/about-bg1.jpg\");background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;'><div class=\"fusion-builder-row fusion-row \"><div id=\"about-div-bg\" class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height 1_1\"  style='margin-top:-80px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-color:#ffffff;padding: 5% 5% 5% 5%;background-image: url('http:\/\/176.32.230.11\/waterfrontbaltimore.com\/wp-content\/uploads\/2020\/06\/bird.png');background-position:center top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"http:\/\/176.32.230.11\/waterfrontbaltimore.com\/wp-content\/uploads\/2020\/06\/bird.png\">\n\t\t\t\t\t\t<style type=\"text\/css\">@media only screen and (max-width:800px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two main-title-top\" style=\"font-size:40px;margin-top:0px;margin-bottom:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;color:#e7b06d;\">Career Opportunities<\/h2><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one main-title-bottom\" style=\"font-size:40px;margin-top:0px;margin-bottom:10px;\"><h1 class=\"title-heading-center\" style=\"margin:0;font-size:1em;color:#063262;\">Front Office Supervisor<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator sep-single sep-solid\" style=\"border-color:#e7b06d;border-top-width:4px;margin-left: auto;margin-right: auto;margin-top:;margin-bottom:30px;width:100%;max-width:71px;\"><\/div><div class=\"fusion-text\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;\"><\/div><div class=\"fusion-text\"><h4>Background<\/h4>\n<p><span style=\"font-weight: 400;\">The Waterfront Hotel in Baltimore, is a well known and regarded 3 star family hotel in the centre of the iconic and stunning fishing village of Baltimore, West Cork.\u00a0 The business is run by the second generation Jacob Family who began their enterprises in Baltimore in the 1970\u2019s when Youen Jacob Senior sailed in from Brittany and married the local primary school teacher on Sherkin Island, Mary O\u2019Neill.\u00a0 Together they started Chez Youen Seafood Restaurant on the main street in Baltimore which became a much loved institution known through the generations for it\u2019s fabulous Shellfish Platters and seafood.\u00a0 In the 1990\u2019s Youen Jacob Jnr took the helm down the street running a pizzeria and grill with rooms, offering affordable authentic food cooked to order and freshly prepared daily.\u00a0 The business evolved, in 2016.\u00a0 The Waterfront Hotel premises was built and Youen Jacob Jnr and his wife Kate, commenced a new chapter of the family business opening the 3 star Waterfront Hotel, The Lookout Restaurant and Jacob\u2019s Bar with a sister business next door La Jolie Brise Pizzeria and Grill.\u00a0 Today this business runs all year with an extremely busy food and beverage business with a marked seasonal trend running from Easter to the October Bank Holiday weekend.\u00a0 The winter months November to March are quieter and gives our team time to catch up on winter projects for the business and time to enjoy the slower pace of life in beautiful West Cork.\u00a0 The Jacob Family and their wonderful loyal long serving team deliver personal warm service to our many returning guests who over the years have fallen in love with The Waterfront and Baltimore.\u00a0 We enjoy the fast pace and excitement of the summer season contrasted with the time to reflect and enjoy our stunning surroundings during the off season.<\/span><\/p>\n<h4><b>Job Overview and Responsibilities<\/b><\/h4>\n<p>This is an important senior position within our company.\u00a0 You need to be able to keep pace with the fast moving and multi discipline requirements of the summer season.\u00a0 You need to be super organised, disciplined and conscientious as this role is very much the engine of the overall business.\u00a0 You must be able to deal with people in a warm, empathetic and genuine way even when under pressure.\u00a0 You must have the experience and confidence to deal with customer complaints or delicate situations.\u00a0 By contrast during the quieter winter months you need to keep motivated and be able to take on winter tasks and projects with the same enthusiasm and commitment, demonstrating your range of capabilities and willingness to take initiative in a meaningful way.<\/p>\n<p><span style=\"font-weight: 400;\"><strong>The purpose of the role is<\/strong> to work together with the Front Office Manager to ensure the smooth and efficient running of the reception desk and overall front of house experience.\u00a0 Demonstrating a high level of customer service at all times.\u00a0 Offering a warm and welcoming check in\/out experience in a timely and efficient manner.\u00a0 The ability to handle multiple calls and guest approaches to the front desk in a diplomatic, organized and polite manner. Dealing with any guest complaints or requests in a timely, efficient and responsible way.\u00a0 Taking full ownership for tasks to be executed throughout the day in a thorough and conscientious way.\u00a0 Handing over duties in a careful and organized system with the presence of mind to follow up and double check all actions with a natural sense of due diligence and care.\u00a0 To be an available and supportive point of contact and liaison for all departments.\u00a0 Duties include but are not limited to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Front of House \u2013 Meet and Greet<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Front of House Presentation &amp; Care\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reservations across accommodation and restaurants.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accommodation liaison (room allocation, guests requests, ordering).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintenance Liaison<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ordering Systems (Food &amp; beverage and non food items point of order).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staff Liaison (Induction \/\u00a0 skills training \/ recruitment duties)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing Rosters day to day \u2013 to ensure all shifts are sufficiently covered.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SOP\u2019s \u2013 administration and supervision of.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HACCP \/ Fire \/ Health &amp; Safety \u2013 Administration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Social media and Website Administration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restaurant and group liaison \u2013 menus and bookings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To assist head book keeper as required<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organise and maintain structured filing system.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">General Office Administration and Upkeep<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To attend meetings\/training sessions as required<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To carry out any other reasonable request made by management.<\/span><\/li>\n<\/ul>\n<\/div><div class=\"fusion-text\"><p>If you have fluent English and are interested in working with a dynamic team from around the world please contact us with your C.V. and details of experience together with at least 3 reference names, their address, position and contact number.<\/p>\n<p>All applications and correspondence in English please.<\/p>\n<\/div><div class=\"fusion-button-wrapper\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:0px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"mailto:info@waterfrontbaltimore.ie\"><span class=\"fusion-button-text\">APPLY NOW<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;\"><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.5 - 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